Age-Friendly Pikes Peak Portal

Financial & Legal Resources

A wooden gavel against a white background

Navigating the financial and legal sectors can be a stressful task, but something that is imperative to do throughout our lives. The Pikes Peak region offers many organizations that will assist you through financial and legal processes.

Advocates / Ombudsman

Long-term-care ombudsmen are advocates for residents in nursing homes and assisted living facilities. Ombudsman may also investigate and attempt to resolve complaints made by or on behalf of residents of nursing facilities, residential care homes, assisted living facilities and other supervised living facilities for older adults.

Ombudsmen also advocate for the quality of life, health, safety, welfare and rights of residents; and monitor laws, regulations and policies that affect those who live in long-term-care facilities.

AARP Colorado

AARP National

  • (888) 687-2277
  • 601 E St NW, Washington, DC 20049
  • www.aarp.org

Administration For Community Living (ACL)

  • (800) 677-1116
  • Eldercare Locator (202) 401-4634
  • 330 C St SW, Washington, DC 20201
  • www.acl.gov

American Civil Liberties Union (ACLU) Colorado

Aspen Mine Center

  • (719) 689-3584
  • 166 E Bennett Ave, Cripple Creek, CO 80813
  • www.cocamc.org

Colorado State Long-Term Care Ombudsman

Disability Law Colorado

  • (800) 288-1376
  • (303) 722-0300
  • 455 Sherman St, #130, Denver, CO 80203
  • Specializing in civil rights and discrimination issues in areas such as special education, housing, employment, long term care and voting rights for persons with disabilities.
  • www.disabilitylawco.org

Life Care Solutions

Ombudsman for Medicaid Managed Care

  • (877) 435-7123
  • (303) 830-3560
  • 4500 Cherry Creek S Dr, #201, Glendale, CO 80246
  • Help123@maximus.com

Ombudsman-Nationwide Locator

Ombudsman For Long-Term Care, PPACG AAA

  • (719) 301-6388
  • 14 S Chestnut St, Colorado Springs, CO 80905
  • Provides education and consultation about accessing long-term care. Advocates for residents of assisted living and nursing home facilities.
  • www.ppacg.org

PACE Ombudsman

Pikes Peak Elder Justice Center

Senior Information and Assistance, PPACG AAA

  • (719) 471-2096
  • 14 S Chestnut St, Colorado Springs, CO 80905
  • www.ppacg.org

SeniorCare, LLC

  • (719) 440-3426
  • PO Box 38422, Colorado Springs, CO 80937
  • Care Management, guardianship, assessment and advocacy, assist families of seniors.
  • www.seniorcarellc.org

Victim Advocacy Unit (Colorado Springs Police Department)

Consumer Protection / Information

The agencies listed here provide information and guidance for people who need assistance in managing financial resources, evaluating competitive products and services, understanding their consumer rights and seeking redress when they believe their rights have been violated.

These providers can assist in identifying and avoiding fraud and scams, offer education or counseling about credit and financial issues, advocate for you if you are a victim of a scam or financial exploitation, and other services.

Telephone scams are still out there! Report any suspicious calls you have received to the proper authorities.

Here are some useful tips to keep in mind:

  • Remember, no government agency will ever call you and ask for your Social Security number, bank account information or address unless you ask them to.
  • Have you checked into the background of people you are doing business with, especially if they will be working in or around your home?
  • Be wary of giving out your personal or private information over the phone unless you initiated the call.

AARP Elderwatch

  • (800) 222-4444 x2
  • 303 E 17th Ave, #510, Denver, CO 80203
  • Fights financial exploitation of older Coloradans through information, assistance and referrals.
  • www.aarp.org

AARP Tax Preparation Assistance

  • (888) 687-2277
  • Free to low/moderate income, priority for 60+. Call for locations.
  • www.aarp.org

American Civil Liberties Union (ACLU), CO

Annual Credit Report Request Service

Better Business Bureau (BBB)

Brothers Redevelopment

  • (844) 926-6632
  • (719) 888-9134
  • 2860 S Circle Dr, #307, Colorado Springs, CO 80906
  • Fair housing information, home buyer and renter education and consumer counseling.
  • www.brothersredevelopment.org

Call For Action, Channel 11 News

  • (719) 634-2844
  • 7250 Campus Dr, Colorado Springs, CO 80920
  • Assist consumers in resolving issues with businesses and other organizations after their own efforts have failed.
  • www.kktv.com

Clerk & Recorder, El Paso County

  • (719) 520-6202
  • 1675 W Garden of the Gods Rd, Colorado Springs, CO 80907
  • Marriage licenses, handicapped tags, real estate transactions and voter registration.
  • https://clerkandrecorder.elpasoco.com

Colorado Attorney General

  • (800) 222-4444
  • (720) 508-6012
  • 1300 Broadway, 6th Floor, Denver, CO 80203
  • Handles complaints about creditors, finance companies, payday lenders, consumer fraud scams and more.
  • www.coag.gov

Colorado Civil Rights Division

Colorado Coalition for Elder Rights and Abuse Prevention (CCERAP)

  • 1575 Sherman St, Denver, CO 80203
  • Provides education, training, and links to resources.
  • Contact by email only – info@ccerap.org
  • www.ccerap.org

Colorado Department of Regulatory Agencies (DORA)

  • (800) 886-7675
  • (303) 894-7855
  • 1560 Broadway, #110, Denver, CO 80202
  • Call/write for information, file complaint against a business/licensed individual.
  • www.colorado.gov/dora

Colorado Division of Labor

  • (888) 390-7936
  • (303) 318-8441
  • 633 17th St, #600, Denver, CO 80202
  • Answers questions about wages, hours, labor standards.
  • www.coloradolaborlaw.gov

Colorado No-Call List

Colorado Springs Driver’s License Office

Colorado Taxpayer Service, Department Of Revenue

  • (303) 238-7378
  • (719) 594-8706
  • 2447 N Union Blvd, Colorado Springs, CO 80909
  • Income tax, rent/heat rebate for elderly, disabled and low-income.
  • www.colorado.gov/revenue

Department of Motor Vehicles, El Paso County

Disability Law Colorado

  • (800) 288-1376
  • (303) 722-0300
  • 455 Sherman St, #130, Denver, CO 80203
  • Protects and promotes the rights of seniors and people with disabilities.
  • www.disabilitylaw.org

Internal Revenue Service

  • (844) 545-5640
  • (719) 226-3300
  • 2864 S Circle Dr, #700, Colorado Springs, CO 80906

Internal Revenue Service, Taxpayer Advocate Service

NAACP

National Committee for Quality Assurance

  • (888) 275-7585
  • (202) 955-3500
  • 1100 13th St NW, Third Floor, Washington, DC 20005
  • Organization that works to improve health care quality.
  • www.ncqa.org

National Council on Aging: Reverse Mortgage Counseling Services

National Do Not Call Registry

Office of Fair Housing & Equal Opportunity

  • (303) 672-5440
  • 1670 Broadway St, Denver, CO 80202
  • Investigates housing discrimination.
  • www.hud.gov

Passports, United States Postal Service

USAGOV

US Postal Service Consumer Affairs

  • (800) 275-8777
  • (303) 853-6185
  • 7500 E 53rd Pl, #2214, Denver, CO 80266
  • Handles USPS complaints.
  • www.usps.com

Voter Registration, El Paso County

Financial Services

Services for people who are experiencing an unexpected financial shortfall, usually provided through nonprofit or religious organizations. Assistance is typically provided on a temporary or emergency basis. Eligibility requirements may apply based on age or income.

These organizations may also provide additional services designed to help people become and remain self-sufficient such as counseling, education, or support groups.

Reverse Mortgages: Many seniors consider a reverse mortgage to help supplement their monthly income or to pay off debts by using the equity in their home. If you are considering a reverse mortgage, you should meet with a counselor from an independent government approved housing counseling agency. In certain cases, a counseling session is required by law. A list of counselors may be obtained by calling (800) 569-4287.

Aspen Mine Center

  • (719) 689-3584
  • 166 E Bennett Ave, Cripple Creek, CO 80813
  • www.cocamc.org

Assurance Wireless

Benefits Checkup

Century Link & Lifeline Telephone Assistance

  • (877) 862-9343
  • PO Box 4918, Monroe, LA 71211

Century Link Customers with Disabilities

  • (877) 862-9343
  • PO Box 2670, Omaha, NE 68103

Colorado Foreclosure Hotline

  • (877) 601-4673 (HOPE)
  • Counseling service for basic mortgage and financial information.

Colorado Springs Utilities

  • (888) 278-6847
  • (719) 448-4800
  • 111 S Cascade Ave, Colorado Springs, CO 80903
  • LEAP: Low Income Energy Assistance Program: winter financial assistance.
  • COPE: Citizen Options To Provide Energy: year-round financial assistance.
  • www.csu.org

Department of Human Services, El Paso County

Department of Human Services, Park County

Department of Human Services, Teller County

Energy Outreach Colorado

  • (866) 432-8435
  • (303) 825-8750
  • 303 E 17th Ave, #405, Denver, CO 80203
  • Energy bill assistance program and heating system repair or replacement. Replaces toilets.
  • www.energyoutreach.org

Energy Resource Center

  • (719) 591-0772
  • 540 E Cimarron St, Colorado Springs, CO 80903
  • Weatherizes homes & mobile homes and can provide safety checks for furnace and hot water heater for low-income families. Toilet replacement program.
  • HEAP: Home Efficiency Assistance Program
  • www.erc-co.org

Fountain Department of Utilities

Help the Needy

  • (719) 687-7273
  • 117 N Center St, Woodland Park, CO 80863
  • Assists residents of Teller County with rent, mortgage, utility and auto repair expenses.
  • www.htntc.org

Mercy’s Gate

  • (719) 277-7470
  • 4360 Montebello Dr, #300, Colorado Springs, CO 80918
  • Services may include rental and utility assistance, transportation, food, clothing, medical, and vision assistance.
  • www.mercysgatecs.org

Mountain Resource Center

  • (303) 838-7552
  • 11030 Kitty Dr, Conifer, CO 80433
  • Serving Park County. Assistance for seniors, families, individuals and veterans, with mortgage, rent and utilities.
  • www.mrcco.org

Park County Senior Coalition

  • (719) 836-4295
  • 825 Clark St, #C, Fairplay, CO 80440
  • Serving Park County seniors 60+. Provides programs for transportation, meals, homemaking, chore, case management and reassurance.
  • www.parkcoseniors.org

Q Link Lifeline Program

  • (855) 754-6543
  • Affordable phone service to qualifying customers based on household income.
  • www.qlinkwireless.com

Salvation Army Family Services

  • (719) 636-3891
  • 908 Yuma St, Colorado Springs, CO 80909
  • www.tsacs.org

Salvation Army Fountain Valley

Senior Property Tax Exemption Program, El Paso County Assessor’s Office

Silver Key Senior Assistance

  • (719) 884-2300
  • 1625 S Murray Blvd, Colorado Springs, CO 80916
  • Emergency financial requests reviewed by case management. Must meet eligibility criteria.
  • www.silverkey.org

Standup Wireless

Storehouse at Woodland Park Community Church

  • (719) 229-4512
  • 800 Valley View Dr, #D, Woodland Park, CO 80863
  • Financial assistance on a limited basis, medical lending closet, emergency food assistance, gas cards and firewood.
  • www.woodlandparkcommunitychurch.com

Teller Senior Coalition

Tri-Lakes Cares

  • (719) 481-4864
  • 235 N Jefferson St, Monument, CO 80132
  • Limited financial assistance for prescriptions, rent, mortgage, utilities, medical, and transportation. Budgeting assistance. Must be a resident of northern El Paso County. Must meet eligibility requirements.
  • www.tri-lakescares.org

Westside Cares

  • (719) 389-0759
  • 2808 W Colorado Ave, Colorado Springs, CO 80904
  • Westside residents only.
  • www.westsidecares.org

Insurance Counseling / Information

For free, one-on-one information and counseling about Medicare and all coverage options, contact the State Health Insurance Counseling Program (SHIP) office at (888) 696-7213. For SHIP assistance in El Paso, Park and Teller counties, call (719) 635-4891.

Area Agency on Aging Senior Insurance Assistance

  • (719) 471-2096
  • 14 S Chestnut St, Colorado Springs, CO 80905
  • Medicare insurance counseling: Part A, B, D and more. Nine-county service area to include El Paso, Park and Teller.
  • www.ppacg.org

Colorado Division of Insurance

  • (800) 930-3745
  • (303) 894-7499
  • 1560 Broadway #850, Denver, CO 80202
  • Regulates the insurance industry and assists consumers with insurance issues.
  • https://doi.colorado.gov

Colorado Senior Benefits

Health Care Reform

Acentra

Civil Service Pensions

National Active & Retired Federal Employees

Office of Personnel Management (OPM)

  • (888) 767-6738
  • 1900 E St, NW, Washington, DC 20415
  • Manages pension benefits for retired federal employees.
  • www.opm.gov

PERA (Public Employees Retirement Association)

  • (800) 759-7372
  • 1301 Pennsylvania St, Denver, CO 80203
  • www.copera.org

Tricare For Life

Medicare / Medicaid

Medicare provides hospital (Part A), outpatient medical services (Part B) and prescription coverage (Part D). Additional options are available to complement those benefits. The Medicare website (www.medicare.gov) provides information and allows you to set up a personal account.

Medicaid is a state-administered program for people with low and limited incomes. Medicaid can provide a range of assistance that can include: cash benefits, food assistance (SNAP), medical and dental coverage, and long-term-care cost assistance. Every program has different eligibility requirements. Contact your local Department of Human Services for more information or to apply for benefits.

Social Security Administration (SSA) administers Social Security, an insurance program providing retirement, disability, and survivors’ income benefit. Social Security is responsible for determining eligibility for Medicare benefits. The Social Security website (www.ssa.gov) now allows you to set up your own account, apply for benefits or request information online.

Colorado Long-Term Care Partnership

  • (888) 582-2464
  • Long-term-care partnership insurance allows more assets to be protected if state Medicaid program is applied for to pay for long-term care.

Department of Human Services, El Paso County

Department of Human Services, Park County

Department of Human Services, Teller County

Medicare

Rocky Mountain Rural Health

  • (719) 836-2169
  • 600 Main St, Fairplay, CO 80440
  • www.rmrh.org

Social Security Administration

  • (888) 880-0688
  • 2306 E. Pikes Peak Ave, Colorado Springs, CO 80909
  • www.ssa.gov

Social Security Administration

  • (866) 272-5728
  • 115 N 10th St, Canon City, CO 81212
  • Serves Park County.
  • www.ssa.gov

Legal Services

Legal services is a broad term that can include many types of services; however, for the purposes of this directory, the services or agencies you will find listed here include:

County and state court offices, referral, mediation and information services, resources, free or low-cost advice or services, advocacy and representation for legal questions, or issues primarily regarding older adults.

This publication does not provide information on private businesses or groups of attorneys. For a complete list of elder law attorneys, contact the El Paso County Bar Association or consult the yellow pages of your phone book.

American Civil Liberties Union (ACLU) CO

Clerk/Recorder, El Paso County

Clerk/Recorder, Park County

Clerk/Recorder, Teller County

Colorado Advance Directives Consortium

Colorado Civil Rights Division

Colorado Legal Services

Combined Court, El Paso County

Disability Law Colorado

  • (800) 288-1376
  • (303) 722-0300
  • 455 Sherman St, #130, Denver, CO 80203
  • Protects the rights of people with disabilities and older adults.
  • www.disabilitylawco.org

District Attorney, El Paso County

District Attorney, Park County

District Attorney, Teller County

Economic Crime Division, El Paso County

  • (719) 520-6000
  • 105 E Vermijo Ave, Colorado Springs, 80903
  • Investigates and prosecutes economic, business and consumer crime.
  • Bad Check Restitution Program.
  • www.da4colorado.gov

11th Judicial District, Park County

Legal Public Services (In El Paso County)

Public Service Programs/Resources:

NAACP

Neighborhood Justice Center

Patty’s Mobile Notary Service

Phoenix Strategies Mediation/Conflict Service

Senior Law Handbook, Colorado Bar Association

Victim Compensation Program, 4th Judicial District

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